Privacy Policy

1. Introduction

Nuna Roots ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website nunaroots.hostingcuenca.com and make purchases from our online store.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Full name, email address, phone number.
• Shipping & Billing Address: Street address, city, state, ZIP code, and country.
• Payment Information: Payment details are processed securely through Stripe. We do not store your credit card number on our servers.
• Order Information: Products purchased, order history, and transaction details.
• Technical Data: IP address, browser type, device information, and cookies for website functionality and analytics.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you regarding your orders, shipping updates, and customer service inquiries.
• Process payments securely through our payment processor (Stripe).
• Send promotional emails and newsletters, only if you have opted in. You may unsubscribe at any time.
• Improve our website, products, and customer experience.
• Comply with legal obligations and prevent fraud.

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor. Your payment information is encrypted and transmitted directly to Stripe's secure servers. We never have access to your full credit card details.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Shipping carriers to deliver your orders (USPS, UPS, FedEx, or similar).
• Payment processors (Stripe) to process your transactions.
• Legal authorities when required by law or to protect our rights.

6. Cookies

Our website uses cookies and local storage to maintain your shopping cart and improve your browsing experience. These are essential for the functionality of our store. By continuing to use our website, you consent to the use of cookies.

7. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations. Order records are kept for accounting and tax purposes as required by law.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal retention requirements.
• Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at info@nunaroots.com.

9. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@nunaroots.com

Instagram: @nunarootsus